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Empowering Businesses Through Accessibility & Inclusion

Mark DeMontis is a leading accessibility expert and Chief Accessibility Officer at The Substance Group, a premier social impact marketing company. With a deep commitment to accessibility and inclusion, Mark helps organizations and businesses navigate compliance standards, enhance customer experiences, and create more inclusive environments. His strategic approach ensures organizations and businesses not only meet legal requirements but also embrace accessibility as a competitive advantage.

This logo represents Substance Group—a company dedicated to strengthening connections between brands and consumers with disabilities—where Mark DeMontis serves as Chief Accessibility Officer, leading innovative accessibility initiatives.
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This icon represents how Mark DeMontis, with over 20 years of expertise, conducts rigorous accessibility and compliance audits that empower organizations to create barrier-free, inclusive digital environments while meeting all regulatory standards.

Accessibility Auditing & Compliance

Accessibility isn’t just a legal requirement—it’s a business imperative. We audit accessibility standards in digital, customer service, employment and the built environment to ensure compliance with legislative standards:

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  • AODA (for Ontario businesses)

  • The Accessible Canada Act (ACA)

  • Americans with Disabilities Act (ADA) for U.S.-based clients

  • Web Content Accessibility Guidelines (WCAG 2.0 Level AA)
     

This icon represents how Mark DeMontis leverages his digital consumer marketing expertise to empower brands in creating inclusive, accessible strategies that authentically connect with consumers with disabilities.

Disability Consumer Marketing

The disability market is one of the largest underserved consumer groups. We help organizations and businesses:

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  • Design accessible products, services, and experiences.

  • Build marketing campaigns that authentically connect with disability audiences.

  • Develop inclusive brand messaging that drives engagement.

This icon represents how Mark DeMontis leverages his expertise to deliver dynamic accessibility training and workshops that empower teams to create compliant, inclusive digital experiences.

Accessibility Training & Workshops

Accessibility training covers:

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  • Customer Service Accessibility: Equip your staff to better serve customers with disabilities.

  • Digital Accessibility.

  • Best practices for accessible websites, mobile, social media and document remediation.

  • Employment Accessibility & Workplace Inclusion: Build a truly inclusive hiring process and work environment.

This icon represents how Mark DeMontis leverages his extensive expertise to deliver dynamic keynote presentations that engage and inspire audiences with actionable insights on accessibility and inclusion.

Keynote Speaking

With years of expertise in accessibility and disability inclusion, Mark delivers empowering talks on:
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  • His sight loss story and accomplishments.

  • Leadership in accessibility.

  • Creating an inclusive culture.

  • The future of accessibility in business & technology.

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